Customer Service

Ordering Information

All orders should be placed directly with MPM Medical Supply's Customer Service by telephone, fax or through our Website.

MPM Medical Supply
265 Willow Brook Road
Unit 10
Freehold, NJ 07728

800-620-2101 Customer Service Phone
800-620-2127 Customer Service Fax
sales@mpmmedicalsupply.com
www.mpmmedicalsupply.com

Viewing Orders
Log in to your 'My Account page to review all of your recent orders.
Updating Account Information
Log in to your 'My Account page to update address, phone, email preferences, and more.
Payment
For your convenience we accept American Express, Discover, Master Card and Visa.
Hours
Online orders are accepted at all times, except during periodic maintenance and other site outages. Customer Service is available between the hours of 8:00am and 5:00pm (EST) weekdays, excluding holidays.
Terms
Terms are Net 30 Days. VISA, MASTERCARD and AMERICAN EXPRESS are accepted. All shipments are F.O.B. Elmwood Park, New Jersey. Freight charges are prepaid and added to customer invoice unless other arrangements have been made with customer service prior to shipment. Minimum order is 1 box. Prices are subject to change without notice. Federal (USA) Law restricts these devices to sale by or on the order of a physician.
Standing Orders
MPM Medical Supply accepts standing orders on all products. This convenience provides you with scheduled shipments using a single purchase order. Contact customer service for more details.
Shipping & Delivery

Orders are processed Monday-Friday, excluding holidays.

Currently, we can only ship to addresses within the 50 United States. We cannot ship to US Territories (Puerto Rico, Guam, US Virgin Islands, American Samoa), Post Office boxes, or to addresses outside of the USA.

Visit your 'My Account' page to check order status.

UPS Ground Service: $19.00
Order Processing:2 Business Days*
Order Arrives 2-9 Business Days*

UPS Two Day Air: $40.00 Order Processing: 1 Day*
Order Arrives 2-4 Business Days*

UPS Next Day Air: $65.00
Order Processing: 1 Day*
Order Arrives 1-2 Business Days*

*Business days (Monday through Friday excluding holidays).

Returns
Approval to return merchandise is required for all returns. Contact MPM Medical Supply Customer Service for a Return Authorization Number at 800-620-2101. The request for returns should include the reason, catalog number, lot number and invoice number. All items must be returned unopened, in full boxes, with no writing on the packaging or boxes. All returns are subject to a 20% restocking fee. Returns will only be accepted within (30) days of date of invoice. Clearly identify the return authorization number on the outside shipping carton. Material that has been opened, damaged or written on is not returnable for credit. Products manufactured as CUSTOM products are not returnable for credit.
Specification Changes
As we are continually improving our products, the product supplied may not agree in all details with the description and specification shown in the catalog and/or price list. All prices and specifications are subject to change without notice.
Product Warranty
Our stainless steel instruments are guaranteed to be free of defects in workmanship and material for the life of the instrument. This warranty does not include maintenance such as sharpening due to general use or damage caused by improper care or cleaning methods. The following limited warranties also apply: Laparoscopic Instruments – 2 year warranty; LEEP Instruments – 1 year limited warranty for the nylon coating. All disposable instruments are guaranteed to be free from defects in workmanship and materials up until the product expiration date.
Privacy & Security

We respect your privacy. We will not sell or share your name, phone number or any information about you with any other company without your expressed written permission. We do not do any telemarketing (we ask for your phone number in the rare event that there is a problem with your order, or, if we need to verify credit card information for your protection).

If you do not wish to receive information on new products and other promotions from our company by e-mail, you can choose to opt-out of our e-mail promotions by visiting your 'MyAccount' page or you can e-mail us at info@mpmmedicalsupply.com

Because your credit card security is a high priority, we have taken numerous steps to ensure that your payment information is processed confidentially, accurately and securely. MPM Medical Supply uses Secure Sockets Layer (SSL) provided by RapidSSL, an encryption technology that protects your credit card information. SSL encrypts all ordering information (name, address, and credit card number) so no one can read it as it travels over the Internet. As an additional layer of security for orders placed on the Internet, we do not keep records of your credit card numbers or expiration dates on file. This information is passed directly through to our credit card processing company during the ordering process.