Trays may be customized to meet specifications of the hospital by varying the quantity of standard components, eliminating certain items, or adding new componentry. Custom trays require minimum quantities and several weeks lead time to manufacture. Contact our expert sales staff at 1-800-620-2101.
Orders are processed Monday-Friday, excluding holidays. Order processing can take 1-5 days depending on product availability (can, occasionally, be longer if supply chain issue). We strive to overcommunicate the status of orders and shipping timing. If there are any unexpected delays, we will contact you. As soon as the order is ready to be shipped, you will get a tracking code which will provide you with an ETA for arrival. Currently, we can only ship to addresses within the 50 United States. We cannot ship to US Territories (Puerto Rico, Guam, US Virgin Islands, American Samoa), Post Office boxes, or to addresses outside of the USA. Visit our customer service page for more details.
Non-warranty or non-custom product returns are accepted within thirty (30) days from the date of delivery provided they are accompanied by a Return Materials Authorization (RMA). Contact our Customer Service for a RMA Number at 1-800-620-2101. All returns are subject to a restocking fee. Visit our return policy page for more details.
Our stainless steel instruments are guaranteed to be free of defects in workmanship and material for the life of the instrument. This warranty does not include maintenance such as sharpening due to general use or damage caused by improper care or cleaning methods. The following limited warranties also apply: Laparoscopic Instruments – 2-year warranty; LEEP Instruments – 1-year limited warranty for the nylon coating. All disposable instruments are guaranteed to be free from defects in workmanship and materials up until the product expiration date. Visit our customer service page for more details.